Monday, April 21, 2008

Customer Service

How important is customer service here in the Philippines? Although our market remains to be price-driven, service providers should offer good quality service. Having the cheapest rates in the industry or having no competition shouldn’t exempt them from this. And it is in us, the consumers, to demand for our money’s worth.

Here are some posts from disgruntled friends. You might want to think twice before availing their services.

Freeze's Unbelievable Donsol Trip (Cebu Pacific Airlines)
Hoop's Smart Bro-ken (Smart Bro Internet Service Provider)


Lately, it's been real heavy to write blogs (or to do anything for that matter) ... sigh.

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